All new and current clients must familiarize themselves with these policies and procedures before each groom!
All new and current clients must familiarize themselves with these policies and procedures before each groom!
Thank you for choosing Grooming by Krystal for your pet’s grooming needs. My goal is to provide your pet with the utmost care and attention to detail and professionalism. Every family will be asked to review the following policy agreement:
I entrust my pet(s) to Krystal and am aware that all due care will be taken with my pet for the safety of pet and groomer.
I am aware that a neglected coat can be cause for problem during or after grooming, such as clipper/brush irritation, causing discomfort to the pet, and do not hold Grooming by Krystal responsible. I understand that Grooming by Krystal will notify me of any problems that may take place during the groom. I am aware that immediate first aid will be provided, in the event it is needed, by Grooming by Krystal and that no surgery or medical procedure will take place. I do not hold Grooming by Krystal financially responsible for any unforeseen medical expenses that may arrive after my pet’s grooming appointment.
Health & Behavior issues: It is the owner’s responsibility to inform Grooming by Krystal of any medical, physical, emotional or behavioral problems, allergies, sensitivities or pre-existing conditions. If the pet is found to have flea/tick infestations, a capstar will be given for a quick kill of the insects. An additional fee of $35 will be added to the grooming price for debug and clean up as to prevent the spread and protect the next client(s).
Size Restriction: All dogs must be able to fit comfortably on the table and in the tub, and must enter with relative ease and minimal hesitation. Some breeds may be too large, i.e. Newfoundland’s, Great Pyrenees, Golden and Labrador Retrievers, etc. It is at Krystal's discretion to determine if a certain dog is “too large”.
In some cases a dog may become too aggressive, nervous, stressed, etc, to groom. This is determined on a case by case basis. Grooming by Krystal has years of experience with these types of situations and is successful at grooming the majority of them. If for some reason it is determined that your pet or the groomer are no longer safe, the process will be stopped and your pet be returned home. A charge will be based on the amount of groom completed, with a minimum fee of $65
Grooming by Krystal charges an hourly rate of $95 per hour, with a $65 minimum. All prices given are to be considered a quote and are not finalized until the end of the grooming appointment. Additional charges may apply due to dematting, deshedding, excessive coat, matting, flea treatment/clean up, etc.
Your pet will receive the ultimate spa package! They will receive a massage bath, using high quality shampoos and conditioners designed specifically for pets, with no sulfates, parabens, or silicone, and then fully hand dried. Nails will be trimmed or filed, ears cleaned free of debris, and any health concerns or observations will be noted on your pets file and you will be notified. Your pet will be brushed and combed free of mats or mats will be shaved off to protect the health of your pet. Any necessary grooming applicable to your breed will be performed.
Pricing and Payment: Krystal charges a flat rate of $95 per hour per pet, or $65 minimum. She accepts the follow types of payments: cash, check, Visa, MasterCard, Discover, and American Express, PayPal, Zelle. There is a return check fee of $35 that must be paid prior to the next appointment. Payment is due at the time services are rendered. If you have not provided payment by the end of the appointment, there will be a “non-payment fee” of $35 added to your invoice and emailed to you. This fee must be paid prior to any future appointments
CANCELLATION POLICY: Pooch Paws To Go requires a 48-hour cancellation notice. We need 48 hours in order to rearrange the schedule and find a replacement. Failure to call/email/text 48 hours in advance will result in a $50 PER PET fee. Please understand that this time is reserved specifically for your pet(s), and other appointments are scheduled around that time. All confirmed appointments that result in a "no show" will result in a cancallation fee equivelant to 100% of the average groom price. This must be paid PRIOR to any future appointments or your pet will be removed from the schedule.
